MoviePass™ Partners with TaskUs, Sharpening Focus on Customer Experience

MoviePass Inc., is one of the nation's premier movie theater subscriptions and a majority-owned subsidiary of Helios and Matheson Analytics Inc. We are thrilled to announce our partnership with this innovative cinema technology company who is focused on enhancing the customer experience with their audience.

MoviePass is accepted at more than 91% of theaters across the U.S. and has recently experienced an exponential amount of new subscriber growth in addition to their 2M+ subscribers. TaskUs will work together with MoviePass' new VP of Customer Experience, Jake Petersen, to develop a clear customer experience vision that will cultivate and support this cinema giant's growing customer base.

The partnership from TaskUs' side is led by VP of Consulting, Nikkole Shamsuddin. We are jointly focused on improving MoviePass' customer experience operations, starting with a deep dive into process and tools optimization. Our first priority is to develop a plan to remove the customer contact backlog and provide guidance on how to better support customers through improved data insights on contacts, self-help strategies and channel optimization.

It will take some time, but we are committed to delivering the highest quality of service across email, chat, phone, and social support channels to enable a truly omnichannel experience for customers. We hire and manage experienced support experts to keep clients focused on scaling and expanding their business while we manage what goes on in the command center. Curious on how we can elevate your customers' experience with your brand? Check out our offering here, or contact Us!

Read the full press release here.


March 06, 2018