How TaskUs Tackles “Fear Factor” of New Payment Methods with Customer Support Innovations

LAS VEGAS--(BUSINESS WIRE)--MONEY20/20 - TaskUs, the world's leading customer support outsourcing company for rapidly growing startups, has some advice for the financial technology companies attending Money20/20 this week: fire up innovative customer service tools to conquer the fear factor customers face when trying new payment methods.

"Consumers, especially millennials, want the convenience of the myriad new payment methods coming out but are naturally skeptical about how secure their money will be. Savvy new fin tech start-ups are adopting customer support strategies that can play out on any platform where the service resides - be it an app or social media - and these strategies are playing a vital role in fighting customers fears,” said Jaspar Weir, President and Co-founder of TaskUs. "Our clients are winning customers - and keeping them - by implementing innovative customer support.”

To read more, check out the press release here!

Michael Buenaventura

October 28, 2015