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June 27, 2017

Tune In to Hear Customer Experience Heavy Weights Danny Meyer & Kirsty Traill

Today’s podcasts bring some of the leading CX superstars right to your earbuds. First up is NYC’s famed restaurateur, Danny Meyer, an experienced and accomplished restaurateur (winner of 4 Michelin stars and 28 James Beard awards, named one of TIME’s 100 Most Influential People, and the man behind Shake Shack and 15 other NY hot spots). And then keep your earbuds in while Jaspar and Kirsty Traill, VP of Customer at Hootsuite, the world’s most widely-used social media relationship platform, discuss the capabilities of Hootsuite’s social media management platform, her technology tool stack to make customer support operate flawlessly, and how leveraging AI has changed their customer support game.

In the first episode, Danny and Jaspar discuss the difference between service and hospitality, how to deal with negative feedback from customers, and the age-old question: To Instagram your food or not? Ever wanted to hear the driving force behind Gramercy Tavern, Union Square Cafe and Shake Shack, talking just to you? Wait no longer.

Up next in the second episode, Jaspar talks to Kirsty, who is responsible for Voice of the Customer at Hootsuite, in a fascinating conversation about how Hootsuite works to ensure that a customer’s perspectives and needs are understood and surpassed across the customer journey. As VP of Customer, she uses customer insight to drive strategic initiatives and deliver a superior customer experience. Running out of time to listen? Don’t hit stop because you’ll miss hearing how Hootsuite is leveraging AI to change their customer support game.

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