Consulting, Customer Delight, Customer Experience, Customer Satisfaction, Customer Support, digital customer service, Scalability, Technology

The New Customer Experience: Understanding Chatbots and AI

Ben Hawkins

Sr. Manager, Consulting Services November 01, 2018

Consulting, Customer Delight, Customer Experience, Customer Satisfaction, Customer Support, digital customer service, Scalability

Empower Customers: How to Optimize Self-Service Support

Josh Semler

CX Consultant October 23, 2018

Customer Delight, Customer Experience, Customer Satisfaction, Customer Support, Events, Thought Leadership

CX Summit: 4 Things Every CX Leader is Talking About

Crystal Romero

Content Marketing Manager October 10, 2018

Customer Delight, Customer Experience, Customer Satisfaction, Customer Support, Outsourcing, Scalability

What’s Missing From Your Phone and Email Support

Aaron Fischer

SVP of Sales September 26, 2018

Culture, Customer Delight, Customer Experience, Customer Satisfaction, Customer Support, Metrics, Outsourcing, Scalability

Keep Your Players in the Game: How to Focus on Quality and Increase Productivity

Martin Ayala

VP of Business Development September 25, 2018