Consulting, Customer Delight, Customer Experience, Customer Satisfaction, Customer Support, Metrics, Scalability, Technology

The New Customer Journey: Big Data and Customer Experience

Ben Hawkins

Sr. Manager, Consulting Services, CMQ/OE February 14, 2019

Customer Delight, Customer Experience, Customer Satisfaction, Customer Support, digital customer service, Metrics

How to Revolutionize Quality Assurance Approaches for Better Customer Support (Video)

TaskUs

February 12, 2019

Consulting, Customer Delight, Customer Experience, Customer Satisfaction, Customer Support, Scalability, Smart Reading, Thought Leadership

Why Your Quality Assurance Program is Failing

Ben Hawkins

Sr. Manager, Consulting Services, CMQ/OE February 07, 2019

Customer Delight, Customer Experience, Customer Satisfaction, Customer Support, digital customer service, Outsourcing, Scalability, Technology

How to Use Chat Support to Scale CX Operations, Increase Sales, and Improve CSAT

Mason Jones

VP of Business Development February 05, 2019

Customer Delight, Customer Experience, Customer Support, digital customer service, Outsourcing, Scalability, Technology

How to Improve Customer Support with Automation

Stephanie Eslinger

VP of Business Development January 29, 2019