Healthcare Case Study: Solving Cost, Scale and Quality Pressures

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Pete Milovcich

Director of Business Development
March 08, 2018

Our client is revolutionizing the way patients see doctors and manage their health insurance by providing simple plans and digitally-based, concierge customer service. After proving to be the right partner through our data validation work, our client turned to us to re-architect their entire approach to provider support; they needed help maintaining high quality standards while managing costs and scaling for seasonal ramps during open enrollment.

Our solution was four-fold:

  1. Managing Costs
  2. Scaling Effectively for Seasonal Ramps
  3. Maximizing Agent Utilization
  4. Establishing Quality Processes

To read our full case study, download it here.


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