Healthcare Case Study: Solving Cost, Scale and Quality Pressures

Our client is revolutionizing the way patients see doctors and manage their health insurance by providing simple plans and digitally-based, concierge customer service. After proving to be the right partner through our data validation work, our client turned to us to re-architect their entire approach to provider support; they needed help maintaining high quality standards while managing costs and scaling for seasonal ramps during open enrollment.

Our solution was four-fold:

  1. Managing Costs
  2. Scaling Effectively for Seasonal Ramps
  3. Maximizing Agent Utilization
  4. Establishing Quality Processes

To read our full case study, download it here.

Pete Milovcich

Director of Business Development
March 08, 2018