Our client is revolutionizing the way patients see doctors and manage their health insurance by providing simple plans and digitally-based, concierge customer service. After proving to be the right partner through our data validation work, our client turned to us to re-architect their entire approach to provider support; they needed help maintaining high quality standards while managing costs and scaling for seasonal ramps during open enrollment.
Our solution was four-fold:
- Managing Costs
- Scaling Effectively for Seasonal Ramps
- Maximizing Agent Utilization
- Establishing Quality Processes
To read our full case study, download it here.