Through your own experience, I’m sure you are aware that there is room for improvement in many aspects of the healthcare industry. Did you know that, on average, only 40% of healthcare providers respond to insurance company questionnaires to validate information like address, hours of operation, and phone number? This results in perpetually outdated information for consumers.
Our healthcare client is revolutionizing the way patients see doctors and manage their health insurance by providing simple plans and digitally-based, concierge customer service. Through their in-app and web based tools, members can locate a doctor, book an appointment, get prescriptions quickly, and even conduct a free virtual visit. They took note of industry inefficiencies and sought to disrupt the way things were done.
To maintain a competitive advantage, they needed to be faster and more accurate, so they outsourced their data validation work to TaskUs. With the help of our team, our client now has a 70% data validation rate compared to the industry standard of 40%. Download the full case study here.