Case Study: Knowledge Management and Training for eCommerce

Our client is the sixth largest eCommerce company in the world and their app-based marketplace is changing the way people sell and shop fashion and home goods. At the time they partnered with TaskUs, they were adding a whopping eight million customers a month!

With this tremendous growth came their fair share of growing pains. Without proper processes in place to keep up with the demand, they did not have the opportunity to improve. We were presented with a lack of training materials, an outdated knowledge base, and poor visibility into agent performance. They didn't just need a transactional support system, they needed a transformational partner.

Read our full case study to learn how we helped shape their customer experience strategy and ecosystem.

March 12, 2018