It seems like you can’t talk about the customer support or outsourcing space without running into something around automation. Recent headlines boast: Automation is the Future and Robots are Taking Our Jobs.
But at TaskUs, we aren’t afraid of automation, we embrace it. Yes, automation replaces the need for human interaction in some aspects, but the true value is how technology and human engineering can work together.
For a food delivery service client, TaskUs recently built and rolled out technology that enabled our teammates to no longer perform non-value-add tasks. Teammates can now focus their attention on providing exceptional customer experience on more complex issues. The process is more efficient and effective, teammates are happier, customers’ inquiries are satisfied more quickly, and our clients reap the benefits.
Download our case study to learn how we were able to add value through automation for our food delivery service client.