TaskUs Outsourcing Glossary

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Customer Care

Customer care is the process of looking after customers to best ensure their satisfaction and delightful interaction with a business and its brand, goods and services.

It is closely related to “customer experience” but different from “customer support” or “customer service.”

TaskUs embraces the customer care philosophy because it takes a personal approach to a customer’s journey with a brand. We apply this mentality to our clients to ensure they feel respected and cared for throughout the life of a contract.

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