TASKUS is your secret weapon
When deadlines are strict, work overwhelming and goals hairy, TaskUs steps in to augment your workforce and architect systems to simply get things done.
- Inbound and outbound phone support
- Online support via email and chat
- Social media monitoring and response
- Technical support
- Building lead lists with contact info
- Qualifying and info gathering calls & emails
- Appointment setting and follow ups
- CRM management
- Manual calibration of machine learning
- Data auditing and quality assurance
- Contact info verification by phone or web
- Search relevance tuning
- Short form original content creation
- Content repurposing and summarization
- Text and multimedia content moderation
- Tagging and categorization
- Photo cropping
- Image retouching and enhancement
- Product and affiliate feed management
- Item descriptions and categorizations
- Customer support (phone, email, social)
Customer Support
Whether answering advanced technical support queries or warmly welcoming new users, every instance of communication with your customer base matters. Our depth of experience and customer-centric culture will keep your clients happy.
- inbound and outbound phone support
- online support via email and chat
- social media monitoring and response
- technical support
Subscription Commerce Case Study
Implementation Period
Highlights
- Expedited recruitment process
- 24/7 capabilities
- Seamless adaptation of company culture
- Precise performance metrics recorded
- Rapid training modules implemented
Client Overview
This wildly popular subscription commerce service created in 2012 sells men’s grooming products. Riding the hype of a viral video that garnished over 4 million views in less than 24 hours, The Company’s customer service team was backed up and struggling to respond to the surge of new customer inquiries.
24/7 Customer Support
Over the weekend, TaskUs received a distressed call from the Company who hit their annual subscription projection in three days. Great news for the Company, except they were in serious need of a 24/7 customer response team, as soon as possible.
Challenges
- Backlogged email queue
- Immediate need
- Customer base scaling quickly
The Company’s challenge was finding and training a team of customer-centric support agents that fit their progressive company culture, in an extremely short timeframe.
Solution
TaskUs recruited, trained and implemented a customer support team in 24 hours that perfectly fit the Company’s specific requirements. The team worked days, nights and weekends to clear what seemed to be an insurmountable number of email tickets.
Summary
The Company had become an overnight youtube sensation and their internal customer support team was not built for the dramatic increase in customer inquiries and satisfaction issues. TaskUs was successfully able to implement 24/7 customer support coverage within a 24 hour period while maintaining the irreverent and unique tone synonymous with Company X’s culture.
Revenue Generation
Allow your internal sales team to focus solely on closing deals. Generating leads, detailed prospect research and initial contact outreach by TaskUs sales support staff will optimize your sales process from introduction to finalization of deal.
- Building lead lists with contact info
- Qualifying and info gathering calls & emails
- Appointment setting and follow ups
- CRM management
Peer2Peer Marketplace Case Study
vendors onboarded
Highlights
- Detailed Team Recruitment Process
- Verified Vendor Acquisition
- Adaptation of Sales Process
- Seamless Platform Integration
- Refined Training Process
- Market Liquidity Reached
Company
The Company is a peer2peer marketplace that connects home service professionals with the people that need work done at their homes. Recently acquired by one of the largest home goods retailers in the world, the Company's rise to success was incredibly fast.
Marketplace Liquidity
Despite a high demand in customers needing home repairs, the Company struggled to match market demand with an adequate supply of reputable home service contractors.
Challenges
- Lack of reputable vendors
- Disparity between supply and demand
- Complex vendor onboarding process
Solution
TaskUs built a vendor onboarding team for this company that focused on vetting, reviewing and successfully onboarding vendors in local markets. When a new bid was posted on the Company’s platform, TaskUs onboarding agents would quickly contact local service professionals.
Summary
Achieving marketplace liquidity was absolutely paramount to the Company’s success and subsequent acquisition. Despite a well designed site and platform, the Company struggled to recruit and retain reputable local vendors. TaskUs was able to successfully create a comprehensive database of service providers which included their credit card info for the processing of future bids.
Big Data
Data is being integrated into the daily processes of every company. Algorithms and data scientists are important, but they are limited by numbers and resources. Tackle data projects of any size by expanding your internal team with TaskUs data specialists.
- Manual calibration of machine learning
- Data auditing and quality assurance
- Contact info verification by phone or web
- Search relevance tuning
Daily Deals Case Study
leads generated
Highlights
- Subjective Decision Making Training Modules
- Strict Lead Verification Process
- Immediate Team Implementation
- Consistent Communication with US Team/HQ
- Continuous High Volume Sales Support
- Precise Performance Metrics Exceeded
Company Overview
The Company is a well funded ($800+ million) daily deal site, specializing in luxurious local experiences. Unlike their competitors, the Company has designed a strict deal qualification process that yields high quality deals for their loyal members.
Market Expansion
With over 60 million members, 63 million vouchers purchased, and 4,900 employees, the Company was rapidly growing and expanding their diverse offerings into 647 markets worldwide.
Challenges
- Complex Lead Generation Process
- Immediate Team Requirement
- Saturated Marketplace
The Company’s challenge was to quickly find an accurate, scalable solution that would provide the highest quality, local vendor leads in all every new market to their growing sales force.
Solution
TaskUs built a team of 22 Lead Generation specialists. They were recruited, trained and quickly adopted the Company's strict lead generation and verification process. During the first year, TaskUs would provide over 250,000 leads in the Company's expansion markets.
Summary
The Company had quickly established a strong presence in nearly every major market in the World. TaskUs supplied high quality leads at scale for over a year. While exceeding goals and expectations, TaskUs has continued to grow and serve the Company’s sales support needs. Currently, TaskUs handles menu transcription and social data for the Company.
Content
Creating high value content that is interesting and relevant is challenging. Ideally, you should have an entire team that churns out quality content pieces continuously. Recruit and train TaskUs content specialists that will create at a feverish pace.
- Short form original content creation
- Content repurposing and summarization
- Text and multimedia content moderation
- Tagging and categorization
Local Business Leads Case Study
total annual savings
Highlights
- Subjective decision making training modules
- Continuous content generation
- Accurate product deal tagging
- Consistent communication with US Team/HQ
- Seamless adaptation of company culture
- Precise performance metrics exceeded
Company Overview
The Company is the premier discount deal site on the web and sets itself apart by hand curating all of their deals. The result is a rich customer experience. While providing hand curated deals fosters customer loyalty, it comes at a higher cost.
Deal Seeker
Def. (Deal See-ker) The Company's dedicated team members that scour the web to find top offers in every category from designer clothes and baby gear to big-screen tv’s and gourmet food.
Challenges
- High employee turnover
- Expensive wages
- Limited deal seeking capabilities
Solution
TaskUs built a team of 5 Deal Seekers. Recruiting and training talented people with a passion for shopping. Initially, the team was assigned to manage small retailers. Consistently exceeding expectations, the Company increased the TaskUs Deal Seeking Team from 5 to 20.
Summary
The Company had dramatically decreased their costs while preserving the quality of their product. With accuracy and efficiency that rivals the US based team, TaskUs dramatically decreased the Company’s costs while preserving deal quality. The TaskUs solution afforded the Company the opportunity to attack new business opportunities with increased profitability.
E-Commerce
Without brick and mortar stores, E-commerce businesses are the best suited companies to leverage E-work. When dealing with thousands of images from photoshoots or unmanageable amounts of product feeds, TaskUs is your resource to keep your business running.
- Photo cropping
- Image retouching and enhancement
- Product and affiliate feed management
- Item descriptions and categorizations
- Customer support (phone, email, social)
E-Commerce Case Study
Images Edited Daily
Highlights
- Detailed Team Recruitment Process
- Tested And Verified Editing Turnaround Rates
- Branding Standards Consistently Met
- Seamless Platform Integration
- Seamless Platform Integration
- Rapidly Scalable Editing Team
- Sustainable Content Supply Implemented
Company Overview
The company is one of the largest flash commerce sites in the world. With over $41 million in venture funding, this flash commerce company aggressively markets and retains customers through email campaigns which incorporate high resolution images reflective of the company’s high-end brand and customer base.
Images Needed Daily
Without a physical storefront, the company relied heavily on web marketing to drive customer transactions. Their daily needs for high resolution images that are cropped, retouched and color corrected often exceeded over 5,000 images per day.
Challenges
- Expedited Editing Turnaround
- Seasonal Increases In Demand
- Highly Specialized Image Editor Criteria
Solution
TaskUs built a photo enhancement team for the company that would be comprised of highly skilled photo editors. As demands increase seasonally, the TaskUs photo enhancement team would grow as well to supply all image enhancement needs on a 24/7 basis.
Summary
Flash commerce sites are often at a disadvantage from a marketing standpoint because their interaction with customers is limited to online only. However, companies like this flash commerce site employ successful email and web marketing campaigns which utilize carefully chosen branding images. TaskUs was able to implement a cost effective image editing solution which allowed the company to drive customer transactions and meet budgetary restrictions.
