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Case Studies

Case Studies, Consulting

Transforming an Underperforming SMB Outbound Sales Organization to Increase Productivity, Pitch Rates, and Performance

Case Studies, Customer Experience

The Essential Component of a New Product Launch is a Well-defined CX Strategy

Case Studies, Customer Experience, Customer Support

Case Study: Recruiting “Gurus”

Case Studies, Customer Care, Customer Experience, Customer Support, Email Support, Phone Support

Delivering Omnichannel Support to Increase CSAT

Case Studies, Customer Experience

Case Study: Modernizing Data Validation

Case Studies, Customer Experience

Case Study: Maximizing Teammate Value through Automation

Case Studies, Customer Experience

Case Study: Cultural Alignment and Integrated 24/7 Support for First Time Outsourcer

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