Customer Experience Consulting

CUSTOMER EXPERIENCE CONSULTING

A Great Customer Experience is Your Competitive Advantage

Our consulting team specializes in developing Customer Experience (CX) strategies that fit your company, culture and customer mix. So, you stand out – for all the right reasons.

WHAT WE DO

Innovative Solutions.
Ridiculously Good Experiences.

We specialize in creating customized, end-to-end CX strategies – from matching channels with customer needs, to designing effective knowledge portals that transform agents into rock stars.

Whether you’re a tech startup, an established company launching a new product or an organization that wants to turn its CX into its greatest asset, TaskUs has the talent, competencies, and industry expertise to get you there.

Ridiculously Good Benefits

ATTRACT NEW CUSTOMERS

We’ll help you amplify your brand presence by ensuring that every channel is matched with the right kind of messaging, and that every outbound touchpoint, whether it is email, chat or voice, resonates with your customer on the other end.

Attract your audience

TURN CUSTOMERS INTO ADVOCATES

Happy customers are your company’s best salespeople. And, there’s no better way to transform a consumer into an advocate than through an unbelievably great customer experience.

Buyers become advocates

KEEP YOUR CUSTOMERS COMING BACK

Using your data with our predictive analytics, we can help you identify your customer needs and the kind of interaction they prefer. The goal? Make the experience so good that your first-time users will turn into lifelong customers.

Keep them coming back

WHO WE HELP

INITIATE

For startups looking for guidance on how to ramp-up, scale-up and do it profitably, we've partnered with some of this decade's most successful startups...

OPTIMIZE

For established businesses looking to transform their business models or expand into a new line of business…

DIFFERENTIATE

For companies looking to focus on customer experience, right now IS the time to focus on your customers...

Services

Strategy and
Roadmap Development

CX Digital
Transformation

Channel Strategy
and Optimization

Deflection
& Self-Service
Strategy

Customer Journey
Mapping

Strategy and
Roadmap Development

Transforming your CX into a truly strategic asset means approaching it with as much forethought as you put into your product development or marketing.

Our CX Business and Innovation consultants will deep dive into your customer profiles and expectations, competitive landscape, and business and operational goals to create a comprehensive, end-to-end strategy and detailed roadmap for execution.

CX Technology Strategy,
Evaluation and Selection

Content and Knowledge
Center Design

Business Intelligence and Data Analytics

Operational
Assessment and
Optimization

Technology Assessment and Optimization

CX Technology Strategy,
Evaluation and Selection

Because TaskUs is technology agnostic, we’re not tied to one CX platform or solution. As a result, we can evaluate your needs and help you select the right combination of CX technology to fit your objectives, your CX strategy and your budget.

RESOURCES