TaskUs is a company comprised of hard working, passionate and fun loving individuals bonded together by one common goal: revolutionize the way businesses get work done, one day at a time.
TaskUs is a company comprised of hard working, passionate and fun loving individuals bonded together by one common goal: revolutionize the way businesses get work done, one day at a time.
TaskUs founders, Bryce Maddock and Jaspar Weir, have been business partners since their teenage years at Santa Monica High School. In 2008, they left their jobs to start a virtual personal assistant company that would allow busy professionals to outsource their lives, one task at a time.
They started working with service providers from over a dozen different countries and testing out skill sets that ranged from data entry to blog writing. Time and time again, they found the highest quality work and had great experiences working with teams in the Philippines. With a highly educated English speaking population and modern infrastructure, its no surprise that the Philippines is the number 1 destination in the world for outsourcing business process.
In 2009, TaskUs built its first office in Manila with a core team of five team members. The founders also quickly realized that the same high level service they were offering to busy professionals was desperately needed by businesses. With a dedicated core team in place and a new vision for changing the way work gets done, TaskUs began to work with the most innovative companies in the world, offering the same fanatical level of customer service and attention to detail that the company was founded upon.
Today, many of the biggest and most exciting companies in the world trust TaskUs with their daily business processes that free them to focus on true innovation, and the TaskUs family has grown from two childhood friends to an international organization of hundreds. Join us and let’s redefine the way the world works!
Individually, we can provide satisfactory performance. Together, we can achieve extraordinary feats. 500,000 leads generated in a matter of weeks. Over $350,000 in total annual savings. These are accomplishments stemming from experienced team members working together, seamlessly.
Bryce founded TaskUs with Jaspar Weir in 2008 from his parent’s garage without any funding other than personal savings. Having founded their first business at 19, Jaspar and Bryce have been active entrepreneurs ever since. Graduating Summa Cum Laude from New York University, Bryce initially entered the investment banking industry as a junior analyst. However, starting his own business again was inevitable as Bryce and Jaspar continued to bounce ideas off each other. After chatting extensively about a wide array of ventures from frozen yogurt stores to social media apps, Jaspar and Bryce finally decided on building TaskUs.
As the CEO of TaskUs, Bryce drives the vision and strategy of the company. He still actively works with the operations team to constantly improve processes and deliver the best service on the globe. In his free time, you can find Bryce practicing yoga and running sub 3 hour marathons (it’s been rumored he’s actually a machine). Bryce is also a contributor to the Huffington Post.
Jaspar and Bryce met in high school in Santa Monica where they immediately bonded over their common interest in business. While attending the University of Southern California, Jaspar and Byce started their first profitable business, which Jaspar continued to run after graduation. Maintaining his close bond with Bryce, Jaspar encouraged and inspired Bryce to leave his career in investment banking to build TaskUs.
As President, he drives company direction as well as oversees the sales and marketing divisions. He also volunteers as the Los Angeles chair of the GSEA (Global Student Entrepreneurship Awards), the premier award for students that own and operate businesses while attending a university. If you catch Jaspar outside of the office, you will most likely find him recruiting for his various bicycle/boogie board gangs in Venice or trying out the latest LA health food fad (carrot juice with a side of air).
Ian joined late in 2012 to lead Operations for TaskUs in the US and the Philippines. Ian has developed world class teams, businesses and products for financial technology firms, working across a wide variety of corporate and national cultures. Ian provides TaskUs with new and valuable perspectives on the business as it begins the next phase of growth. Most recently, Ian was leading an international division of capital markets technology and analytics firm Dealogic, spreading his time between London, New York and Hong Kong. Ian managed operations, product development and client relationship management, working side by side with senior investment bankers. Ian gets a lot of satisfaction from helping ensure that the career aspirations of his teams are met -- through a varied diet of coaching, mentoring and providing the opportunities to develop new skills.
Ian relocated from the United Kingdom to California in 2012, fulfilling a commitment made to his American wife Laura. Ian and Laura met while studying for their MBA's together at the University of Edinburgh Business School in Scotland. As a keen amateur cyclist, Ian spends his free time outside of the office on his bicycle. He is a confirmed Italophile, and loves to cook and entertain.
Melissa joined in early 2013 to manage the Finance and Accounting functions for TaskUs. Melissa brings an analytical eye and is always striving for improvements in efficiency. Melissa is a startup junkie and enjoys taking companies through their next phase of development. In 2012, Melissa moved to California and helped launch a co-working/incubator facility in the heart of Hollywood. As Head of Operations, she managed the backend of business and advised local startups with their finance and accounting needs. Prior to her west coast move, Melissa was on the founding team of GeoGlobal Energy, a private equity fund. Through deal and financial analysis support, Melissa facilitated the investment of $250 million in green energy projects worldwide. Melissa was intimately involved in establishing a Chilean investment platform and enjoys working with international teams.
Melissa is always striving for continual improvement and is eager to increase the scope of her financial knowledge. She is actively pursuing her CFA charter and plans to sit for the Level 3 exam this summer. When she’s not studying, Melissa is enjoying the Southern California climate and can be found hiking with her husband and dogs, lounging at the beach, or stretching on her yoga mat.
As the newest member of TaskUs operations team, King Leung has wasted little time establishing himself as an efficiency expert. King gained extensive international project and operations management experience during a leadership program in Singapore under Executive Coach International Pte Ltd. Becoming the President of the National Society of Leadership and Success, Davis Chapter from 2011-2012, King’s ability to recruit and train was immediately tested. The management team is down to two people with dwindling general membership. His recruitment and management abilities enabled him to interview and train a brand new management team in an expedited timeframe. His transformational leadership propelled the leadership chapter in a complete turnaround in member enrollment and involvement from 27 members to 120 active members within his one year term. King possesses a special skill in his extreme attention to detail. He mastered this during his involvement with Morgan Stanley’s Financial Training Program, where he learned directly from the Senior Vice President of the company. Additionally, King has a relentless drive for achievement. In March 2011, King played an active role in a record breaking campaign team that broke the Singapore’s national record at the “Leap of Dreams” event. Today, King continues his commitment to a high performing team in TaskUs as a highly effective Operations Manager.
Outside of the office, King enjoys spending time with his family and catching up with friends. Considering the rigorous international travel requirements, working as a member of the TaskUs operations team affords King the opportunity to jetset to some of his favorite destinations. Ask King where he wants to go next. He will be happy to tell you and probably invite you along for the journey!
Matthew Mink is a Los Angeles native who is one of the Operations Managers based in our Santa Monica office. With a background in lean processes and Project Management, Matthew was a natural fit for the Operations team at TaskUs. As the only member of the TaskUs Santa Monica team with a degree in Design, Matthew is particularly strong with detailed and complex projects and brings a unique perspective on operations with his experience in product design manufacturing. Matthew also has experience in vendor onboarding, remote team management and consulting with start ups that include BetterWorks and GameDesk. His attention to detail is remarkable and his impact at TaskUs was immediately felt as he was able to improve efficiency and results for two of our largest campaigns. It became immediately evident that Matthew jumps at any opportunity to tackle a challenge. While his time at TaskUs is relatively short compared to some of the longer tenured members of the Operations team, Matthew is clearly going to be a force as many of the agents he manages have been rapidly promoted to management.
As our resident vegan, Matthew is actively changing the health and lifestyles of his fellow employees for the better. With interests in health and fitness, all kinds of music, and traveling the world, Matthew fits right in at TaskUs.
Christine Nguyen is the spark and energy behind TaskUs. As a member of the TaskUs operations team, Christine compliments her project management experience with a “never say never” attitude and contagious positive outlook. While working at Clear Channel Radio, Christine worked with an elite sales team to streamline the sales operation process and implemented plans to execute marketing and promotional campaigns for the top advertising agencies and movie studios. As a graduate from the Marshall School of Business at the University of Southern California, Christine possesses a strong foundation in accounting, project management, designing internal processes and cultivating client relationships. She prides herself in her attention to detail and strong work ethic. After 6 years at Clear Channel, Christine brings her expertise to the TaskUs team where her main duties include onboarding new clients and overseeing client campaigns. Christine specializes in customer support as her past career experience in account management have attributed to her tremendous ability to exceed customer expectations.
She enjoys visiting the team in the Philippines and can't wait to return to her “home away from home”. When she's not at the office, Christine is most likely leading TaskUs trips to the gym, rooting for her Trojans on college football Saturdays or checking out the latest/greatest dj’s in the Los Angeles area. She loves trying new restaurants, traveling and spending time with her family and friends. Warning, Christine’s laughter is infectious. Prepare to get happy.
Nick Shum is the latest addition to the expanding marketing team at TaskUs. Like many of his coworkers, Nick attended the University of Southern California where he studied business administration. With nearly 3 years of experience of working at startups early & late stage, Nick has cultivated strong experience building sales processes, managing teams, setting up business development partnerships and developing marketing strategies. Nick's enthusiasm and disposition makes him a natural fit at TaskUs, as he's jumped at the opportunity to make TaskUs the de-facto firm for all internet outsourcing needs. Nick loves internet tech. TechCrunch is his homepage and he will talk startup with just about anyone.
Nick has a wide range of interests that all have one commonality - high energy. Whether going to a live show, playing a live show (yes, he's a DJ), or heading out to mentor fellow startup enthusiasts, Nick is completely engaged in everything and everyone around him. Want to know about the latest and greatest in the Valley? Ask Nick. He Knows.
With a degree in Real Estate Development from the University of Southern California, he actually began his career in Industrial Real Estate where he managed the marketing of over 4 million square feet of property in Philadelphia, Pennsylvania. Eventually, he decided to leave his firm to venture out as an independent marketing consultant. Major projects and accounts with Stonyfield Organic Yogurt, Front Burner Brands and Breastcancer.org defined his early accomplishments in marketing. Connected by mutual friends, TaskUs co-founder Jaspar Weir initially tasked Tyler with a few consulting projects. The fit was perfect and Tyler’s strong work led to him to taking a permanent position at TaskUs as Communications Manager. Simply put, Tyler eats, sleeps and breathes startup culture and eagerly tackles any opportunity to brand or define TaskUs as a market leader.
As an avid lover of music and all things that are delicious, Tyler can often be found attending concerts across the US and actively seeks out the latest and greatest in the Los Angeles culinary scene. Whether rooting on his beloved USC Trojans on Saturdays or checking out the hottest indie bands, he is one of the most passionate people you will ever meet.
Jed has worked at several major customer service companies in the BPO industry before landing at TaskUs. In fact, Jed’s story is a strong example of what may come from hard work and strong initiative. As his first assignment at TaskUs, Jed was tasked with overseeing a team of 25 virtual assistants and their respective management team. Jed showed incredible initiative as he recruited, trained and implemented management techniques and process infrastructure to yield an extremely efficient virtual workforce. It was clear that Jed was going to do great things at TaskUs and he has never stopped striving for excellence ever since. As the TaskUs business model evolved to providing specialized BPO solutions to the some of the fastest growing internet tech brands in the world, Jed has demonstrated outstanding results as he personally managed campaigns that have become watershed clients for TaskUs. Climbing the ranks with unmatched resilience, Jed has since established himself as the foremost member of the TaskUs Manila office and occupies the role of Operations Director of the Philippines operations team. Despite his high rank, Jed has always maintained the same focus on constantly refining processes for different projects to ensure maximum efficiency and excellent quality service.
When he is not at the office, Jed spends his time relishing every moment with his two adorable children and wife. It’s a tough and arduous job that Jed does daily, but we are constantly amazed and appreciative of his poise and warm disposition. We are thrilled to have Jed as a member of the TaskUs family and look forward to see him continue to grow and thrive with us!
Joining TaskUs Philippines in 2010, Charles has been a significant part of TaskUs’ growth and evolution. Starting his career in the BPO industry back in 2004 during college, he has worked with numerous US telecommunication companies such as: AT&T, Sprint, and BellSouth. Jumped from being an agent to a Subject Matter Expert in less than 3 months, being consecutively awarded as a top member of the operations team for 3 quarters at a time, and finally getting a chance in joining the core training team was just part and parcel of his drive to succeed in the industry. After learning about TaskUs from a colleague, he set out to see for himself what the startup was all about and after having a conversation with Bryce about the opportunity and direction the company was taking, immediately got on board and became part of the core management team in the Manila office.
Charles is presently the Site Director of TaskUs, Inc. Philippines. He oversees and works with the entire operations team to identify and provide specific needs, assist in the progress of the site’s compliance on all local government laws and regulations, and keep a close eye on capital expenditure. When he is not at the helm of the Manila office, you can typically find Charles working out, experimenting on local produce for his recipes at home, or blasting through one of the Mountain passes in his motorbike!
Norlin started with the customer service and retail industry at the age of 18. With a degree in Business Management, she has worked on almost every possible LOB in the BPO industry. Developing and honing her management skills at companies like Convergys, TeleTech, FIS Global Solutions and Logistics Corporation, Norlin has an elite process management pedigree. As the complexity of campaigns at TaskUs continues to increase, Norlin continues to flex her business strengths and contributes greatly to our evolving list of services. With a green belt in Six Sigma, Norlin is well- rounded and well- versed in the 4 functional aspects of management.
When she's not busy rolling up her sleeves and getting things done at work, she spends her time tending to the needs of her 3 kids. Whether for herself or to her kids, Norlin absolutely loves reading and doesn’t limit herself to a particular genre. Her love for reading is quite fitting considering her passion for teaching which she does part-time. TaskUs is incredibly lucky to have someone like Norlin who jumps at every opportunity to improve her troubleshooting abilities, business intelligence and nurture extremely efficient teams that master processes.
Marlon's first experience in the BPO industry was in 2005 working as an analyst for a Miami based consulting company that deals with mortgage repackaging. Given the task of communicating with bank officers and financiers, Marlon developed an understanding of the importance of client communication. Since then, Marlon has worked his way up the BPO industry's ranks from analyst to supervisor, while working on different facets and industries like sales, healthcare, and many others. Finally joining TaskUs in 2011, Marlon's people oriented approach gave him success in managing a number of back office accounts. His measure of success is to see clients grow their business and while developing competent leaders under his guidance. When not in the office, Marlon pastors a growing church that currently has 400 membership.
After spending five minutes speaking with Marlon, you come away with a tremendous amount of respect and appreciation for his character and positive outlook. Every client that works with Marlon quickly develops a strong relationship with him as they immediately feel comfortable and a sense of true connection. As TaskUs grows, we are thrilled to have tremendous team members like Marlon to mentor and help guide younger team members.
At TaskUs, we have the unique opportunity to greatly improve the lives and well being of the hundreds of our employees and their families in the Philippines. TaskUs Team Members are the lifeblood of our company and we are able to continuously achieve remarkable feats because of their hard work and dedication. Fortunately, we have the opportunity to play an active role in the improvement and evolution of the Philippines.
$138: That’s the budget per student, per year at public schools in the Philippines. That is 99% less than the annual budget for students in public schools in the United States. Hence, we have created the Healthy Bodies, Healthy Minds, Limitless Opportunities Initiative. Annually, TaskUs will be driving various efforts to raise and match funding that will contribute directly to the educations of our employees’ family members. The Philippines has recently surpassed India in becoming the number one destination in the world for Business Process Outsourcing services. It’s imperative that we give our employees the necessary tools to succeed and aid the Philippines in becoming a global business power.